Globale
Allemagne
Chine
France
Japon
Royaume-UniField Maintenance
Business Goals
Improving service delivery in field
Open Text solutions enable direct access to system and maintenance information such as contracts, network drawings, manuals, and maintenance instructions. Livelink ECM can also be integrated with the enterprise application software that you use to manage scheduling and configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the unstructured content they need to perform their tasks.
Open Text solutions for Field Maintenance deliver this functionality with the following components:
Software:
Gestion des processus, Gestion documentaire et travail collaboratif, Extensions for SAP Solutions
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.
Activities
Field Maintenance involves Field Service Maintenance Management.
Field Service Maintenance Management
Open Text solutions for Customer Services enables direct access to system and maintenance information such as contracts, network drawings, manuals, and maintenance instructions. Our customer services solutions can also be integrated with the enterprise application software that you use to manage scheduling and the configuration of system, network and building facilities as well as your mobile users. Documentation and drawings are readily available for use in scheduled or unscheduled maintenance. Improve the efficiency of field personnel by providing access to the unstructured content they need to perform their tasks.
Solution Adaptations: Gestion des processus, Gestion documentaire et travail collaboratif, Extensions for SAP Solutions
Back to topKey Performance Indicators
Time to repair decreased
Quality of service increased
Customer satisfaction increased
Cost of field maintenance decreased
