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Knowledge Transfer

Open Text solutions for Customer Services support knowledge transfer at all levels of organization and extend out to your suppliers and customers. The result is increased quality of service and satisfied customers. Open Text solutions organize collaborative knowledge centers that support the diverse needs of your service representatives, partners and customers. The knowledge center can be extended to support communities of practice to further facilitate information exchange and access to expertise information. Open Text learning management solutions enable you to provide effective, web-based training to your service representatives, partners and customers to guarantee that your customers are satisfied.

Open Text delivers this functionality with the following components:

• Software: Gestion documentaire et travail collaboratif, , Communities of Practice

Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, Consulting Services, Training and Support tailored to meet your requirements.

Solutions