Document Lifecycle Management

Document Lifecycle Management requires compliance with policies, procedures, and regulations supported by controlled documentation. Organizations must implement systems that manage document authoring, modifying, approval and publishing processes so they can manage quality and demonstrate compliance during quality audits.

The Open Text solution is a complete Web-based solution that manages key documents such as standard operating procedures, quality assurance reports, regulatory submissions, and others throughout a controlled lifecycle.

• Ensures consistency in the development of critical documentation

• Controls the review process, ensuring revisions are correctly applied to documents

• Manages the approval process with built-in workflow and security features

• Automates processes to ensure that documents are released in accordance with your organizational policies and regulatory requirements

• Solution Adaptations: Content Lifecycle Management

Employee Training & Accreditations

Open Text solutions provide learning management and employee accreditation capabilities that enable you to maximize employee effectiveness and demonstrate appropriate training during quality audits.

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  Solution Adaptations: Livelink ECM - Accreditations Server, Livelink ECM - Eloquent Media Server

ISO Audit

To pass a quality audit, you must demonstrate that you are managing the documentation for quality policies, procedures, and reference materials required to support the process, and record the test results. Open Text solutions provide a quality management solution that makes it easy for you to demonstrate all this— with appropriate versioning and evidence approvals to make all documentation available for the auditor's perusal. Our solutions also provide learning management features that facilitate employee training and certification programs and demonstrate compliance to the auditor.

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  Solution Adaptations: Gestion des processus, Gestion documentaire et travail collaboratif

Quality Incident Management

Open Text solutions provide case management solutions that enable you to respond to quality management incidents involving your products and services and the satisfaction of your customers.

Solution Adaptations: Gestion des processus, Gestion documentaire et travail collaboratif, Extensions for SAP Solutions, Knowledge Management, Project Management