Customer Communications Management

Améliorez l'expérience client et l'efficacité de la documentation à travers des communications clients automatisées

solution-suite-customer.png

Putting marketing messages on the invoice and remove all inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

CEM

En savoir plus sur la manière dont OpenText peut vous aider

  • Overview
  • Business Needs
  • Products
  • Resource Center

Overview

Customer Communications Management - Aperçu

La solution de gestion des communications client (Customer Communications Management) d'OpenText améliore l'expérience client grâce à l'automatisation des communications client. Les entreprises « business-to-business » (B2B) et « business-to-consumer » (B2C) utilisent nos solutions de gestion des communications client pour créer, produire et distribuer des documents d'entreprise à la demande, et créer ainsi un lien plus efficace avec leurs clients. Les documents personnalisés sont créés de manière dynamique sur la base de règles, et présentés aux clients, partenaires et fournisseurs dans de multiples formats sur de multiples canaux afin d'optimiser l'incidence sur les activités commerciales. Qu'il s'agisse de contacts de personne à personne ou de la production en masse de grands volumes de documents, OpenText Customer Communications Management simplifie et automatise les processus métier relatifs aux documents, afin d'améliorer la performance et l'efficacité de l'entreprise.

Simples à déployer et à gérer, nos solutions de gestion des communications client permettent des compositions dynamiques, une automatisation des processus relatifs aux documents et des capacités de gestion de la production. Conçu pour englober l'ensemble des processus métier relatifs aux documents, OpenText Customer Communications Management est facilement compatible avec les systèmes et applications ERP et ceux de gestion de la chaîne d'approvisionnement, notamment ceux proposés par SAP®.

Featured Products

OpenText StreamServe

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

Benefits:

  • Engage more profitably with customers – Leverage personally relevant information at every touch point
  • Simplify and automate document execution and handling – Streamline processes to lower cost and speed performance
  • Empower users – Give business users hands-on control of documents

 

Learn More

OpenText StreamServe Communications Governance

Apply governance rules to all your customer communications

Benefits:

  • Bring existing documents under compliance in CLM
  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

 

 

Learn More

OpenText StreamServe Customer Engagement

Get closer to your customer.

Benefits:

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Insure consistent communication across multiple channels

 

 

Learn More

Business Needs

Solutions de gestion des expériences clients (CEM)

Améliorez le délai de mise sur le marché en faisant bénéficier systématiquement vos clients, vos employés et vos partenaires de distribution d'expériences riches, personnalisées et captivantes.

Les systèmes de gestion de contenu (CMS) ne sont pas tous conçus pour pouvoir répondre aux complexités que posent les entreprises d'aujourd'hui, et ne le font pas tous à la vitesse désirée. Pour prospérer, vous devez avant toute chose penser mobile, et être audacieux, chercher à assurer la cohérence de votre marque et mener des communications numériques sociales par le biais de sites web axés sur les communautés d'utilisateurs. Les solutions d'OpenText sont conçues pour vous aider dans vos projets marketing numériques, en vous permettant d'amplifier votre stratégie marketing en ligne, de gérer votre image de marque internationale, de rendre possible l'activité sociale numérique et de produire des communications efficaces avec le client.

Online Marketing

  • Make your Web site “stickier”?
  • Drive traffic to your Web site from search and social sites?
  • Understand your customers better?
  • Allow visitors to contribute content?
Learn More

Global Brand Management

  • Ensure consistent branding everywhere?
  • Create an immersive, interactive, multimedia site?
  • Find, create and publish content quickly?
  • Manage rights and royalties for media?
Learn More

Customer Communications Management

  • Give business owners control of communications?
  • Deliver messages to all channels easier and faster?
  • Communicate in a way that stands out from the crowd?
  • Match the message to the customer's preferences?
Learn More

Social Business

  • Support thriving online communities and forums?
  • Add social apps in a safe and compliant way?
  • Spur collaboration to fuel productivity and innovation?
  • Securely share and collaborate beyond the firewall?
Learn More

Products

Customer Communications Management Products

OpenText StreamServe

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical.

Benefits:

  • Engage more profitably with customers – Leverage personally relevant information at every touch point
  • Simplify and automate document execution and handling – Streamline processes to lower cost and speed performance
  • Empower users – Give business users hands-on control of documents

 

Learn More

OpenText StreamServe Billing & Statements

Automate and optimize the high-volume document production

Benefits:

  • Reduce printing costs with consolidated, batched or distributed printing
  • Improve customer experience with personalize content, appearance and language
  • Cut mailing costs with pre-sorting and electronic document delivery

 

Learn More

OpenText StreamServe Communications Governance

Apply governance rules to all your customer communications

Benefits:

  • Bring existing documents under compliance in CLM
  • Enhance new correspondence and processes
  • All correspondence is managed securely and within corporate guidelines

 

 

Learn More

OpenText StreamServe Correspondence Management

Gain a competitive advantage to drive more revenue in a challenging market

Benefits:

  • Enable business users to create messages without IT intervention
  • Improve effectiveness with targeted messages
  • Ad-hoc changes in hours, not months

 

Learn More

OpenText StreamServe Customer Engagement

Get closer to your customer.

Benefits:

  • Reduce customer confusion and customer service times
  • Increase impact with personalized, relevant, and targeted messaging
  • Insure consistent communication across multiple channels

 

 

Learn More

OpenText StreamServe Document Optimization

Streamlines and automates document-centric processes for customers in the logistics and distribution industry

Benefits:

  • Trucks leave the dock faster
  • Reduce labor and error in manual handling
  • Advertise on your shipping documents
Learn More

Resource Center

Business Resources

OpenText Solutions for Product Development

Customer Stories

solution-suite-customer.png

Putting marketing messages on the invoice and remove all inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

OpenText StreamServe's solution to streamline the printing of our Driver Ready Packs has exceeded our expectations. We expect to save approximately $2 million per year due to improved operational efficiencies.

Peter Ruggerello,

Contact a Solutions Specialist

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+33 (0) 147 965 541

THE OPENTEXT FAMILY

OpenText has recently welcomed a number of products into the OpenText brand family. For a complete list of previous product names that are now part of the OpenText brand family, see:

See All Rebranded Products