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Derby City Council

Derby City Council Setting New Standards for Document and Record Handling with OpenText Content Server and Capture Center

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OpenText facilitates move to a less paper intensive environment, improving information access and sharing, compliance and reduction in paper storage and costs.

Working closely with OpenText, we undertook to make some changes to meet our exact needs for mail handling. We now have a solution that is efficient, intuitive and scalable, helping us to meet our targets.

Robert Parnham, Project Manager, Derby City Council


  • New headquarters building designed to reduce space allocation for existing paper storage volumes
  • Hot desk approach required electronic access to documents regardless of employee location
  • Need to deliver inbound documentation within agreed service levels
  • Improvements targeted in compliance, team collaboration, improved document security and overall information visibility
  • To improve document management automation to ensure single version of the truth and improve accessibility to data from remote sites



  • Reduction in storage of paper archive and digitisation of inbound documents
  • Flexible access to electronic documents facilitating hot desk working practices
  • Improved compliance and reporting, team collaboration and record management
  • Electronic mailroom servicing both in house and outsourced needs for other organisations, generating revenue for the council

About Derby City Council

Derby City Council is the local government authority for Derby, a city and unitary authority in the East Midlands region of England. The council has around 8,000 employees, with around 2,000 working from their headquarters building in Derby City Centre, serving Derby’s 250,000 residents and businesses. For more information, visit: