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Getronics Business Process Outsourcing Delivers Cost and Time Savings to Clients

Getronics logo

Providing agile application provisioning, automation, and core business process outsourcing

The solution is very flexible and it allows us to develop processes which meet the needs of individual customers, to brand them to those customers, and to give our customers’ end users a solution which they feel is theirs and works exactly the way they want it to work.

Tim Patrick-Smith, Group CIO, Getronics


  • Needed to automate application provisioning processes on behalf of clients
  • Required agile, flexible business process platform for business process outsource offering to clients
  • Pressure to reduce cost of transactional processing to make offering more attractive to clients



  • Process automation helps clients save time and reduce costs
  • Ease of process maintenance, i.e. changing requirements, regulations etc.
  • Platform provides opportunities for additional offerings to further reduce costs for clients

About Getronics

The Getronics family, part of the AURELIS Group, provides information and communications technology (ICT) services through the Getronics and Connectis brands. With around 6,000 employees, in 18 countries across Europe, Asia Pacific, and Latin America, their history spans over 125 years. They offer a complete portfolio of integrated ICT services for the large enterprise and public sector markets, including Workspace, Applications, Communication, Data Center, Cloud, Consulting, Product, and Managed Services.