Integrated Business Process Management, Document Management, Email, and Fax deliver efficiency, regulatory compliance, improved resource planning, and remote working

As we grow, using OpenText enables us to take on extra workload without the cost of extra staff. We’ve also eliminated much paper from our processes, saving the cost of physical output and storage. Plus, users can access the electronic copies, of say client bills, quickly and easily with the OpenText solution’s powerful search.

Challenge

• Wanted to increase efficiency, paper-intensive processes caused repetition, taking time to locate documents, impeding remote working
• Lack of workload visibility made resource planning difficult
• Audit trail visibility and access impacted compliance in regulated environment

Value

• Move from paper to digital content speeds up processes and supports remote working–e.g. bill production cut from two days to two hours
• Workload planning easier through greater visibility of forms and documents
• Full audit trail helps meet compliance drivers