Boscov's

America's Largest Family-Owned Department Store Automates and Streamlines B2B Operations

OpenText B2B Integration helps Boscov's improve the reach, reliability, and efficiency of its B2B processes

OpenText Managed Services is integrated in everything that we do. We are very dependent on it and are very happy to be using the service.

Lori Reilly, EDI Coordinator for Boscov's Department Stores

Challenge

Provide customers with accurate and timely orders
Improve receiving and fulfillment processes
Create visibility for efficient and effective B2B operations

Product(s)

Value

Able to proactively address issues before they become an issue
Self-service portal enables personnel to take action, obtain status and generate reports online, without having to tie up IT resources.
OpenText Managed Services monitors all inbound and outbound documents
Managed Services has streamlined B2B processes
OpenText Active Catalogue provides a single source of information across the retail supply chain

About Boscov's

Boscov’s has a rich history of serving the needs of its loyal customers by offering a broad assortment of high quality merchandise and setting the gold standard in customer service. Having started more than a century ago with Solomon Boscov’s dream and his pack containing $8 worth of merchandise, Boscov’s now is America’s largest family-owned Department Store, with 43 locations across six states and a growing eCommerce business serving customers across the United States. For more information, visit: www.boscovs.com