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Owens & Minor

Owens & Minor Leverages OpenText to Build Online Supplier Community

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Improving supplier relations and reducing supplier onboarding cycle times using OpenText™ Active Community

To fuel continued growth, our company is managing an ever increasing number of strategic supplier and customer development programs. In vendor onboarding programs alone, OpenText Active Community has reduced our ramp-up time from weeks to days, and in some cases, to mere hours.

Gavin Jeffs, Vice President, O&M Supplier Relations


  • Controlling technology spending while safeguarding against business continuity disruption
  • The need for rapid supplier onboarding, communications, and enablement of a transitioning supply base
  • Continuous outreach programs to trading partners require massive internal collaboration and cooperation



  • Reduced time to launch large scale supplier onboarding programs from three weeks to less than a day
  • Improved visibility into supplier response by 100%, and over 15 internal stakeholders allowed to simultaneously monitor progress
  • Enhanced contact accuracy from 55% to 98%, for over 1,000 vendors with self-renewing capability
  • Avoided supply chain interruption by automating the emergency setup of a critical distribution center, serviced by over 400 suppliers
  • Reduced time and cost of every day supplier management

About Owens & Minor

Owens & Minor, Inc. (O&M), a Fortune 500 company headquartered in Richmond, Virginia, is a healthcare supply-chain management company and leading distributor of national name-brand medical and surgical supplies. With diverse product and service offerings and distribution centers throughout the United States, the company serves hospitals, integrated healthcare systems, alternate care locations, group purchasing organizations, the federal government and consumers.