Western Cape Government, Department of Transport and Public Works
Western Cape Government Accelerates Reliable Service
Department of Transport and Public Works reduces turnaround for licenses and invoice payments for improved efficiencies and service delivery
As we introduced OpenText, we have reduced the turnaround time for operator licences by close to two-thirds. We have less of a need to respond to complaints, which allows our management team to focus on further improving service delivery to our clients.
Challenge
• Misplaced paperwork caused long delays
• Process inefficiencies
Product(s)
Value
• Empowered staff and clients with visible, predictable processing and positive interaction
• Cut average operator license turnaround from 147 days to 45 days
• Compliant with mandated deadline for supplier payments
About Western Cape Government, Department of Transport and Public Works
The Western Cape Government works closely with the national government and municipalities in the Western Cape to ensure that the citizens of the province have access to the services, facilities and information they need. The Department of Transport and Public Works is responsible for the construction and maintenance of roads, educational and health facilities, and general buildings. It also increases growth and job opportunities through various programmes and increases access to safe and efficient transport. For more information, visit: https://www.westerncape.gov.za/dept/tpw