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Bangkok Airways

Regional Airline Innovates and Drives Digital Transformation with OpenText

Bangkok Airways logo

Bangkok Airways unites content, applications, and business processes with OpenText solutions integrated with SAP® Business Suite on HANA

Now that we have the OpenText Extended ECM solution integrated with SAP Business Suite on HANA, we have much better control of the transactional data on one hand and transactional documents on the other hand.

Dr. Pratit Santiprabhob, Advisor to the President, Bangkok Airways


  • Fragmented, legacy IT architecture with application silos and home-grown applications
  • Limited data and content integration prevents access and use of data
  • Manual paper-based processes resulting in process inefficiencies



  • Streamlined, simplified IT infrastructure for business transformation
  • Integration of enterprise content with SAP transactions for data access and insight
  • Automation and integration of business workflows for process efficiency
  • Simplified processes enable a better customer experience

About Bangkok Airways

Established in 1968, Bangkok Airways pioneered private airline flight in Thailand and now flies more than 20 major routes domestically and internationally. With three privately owned airports, roughly 30 aircraft, and 2,500 employees, Bangkok Airways occupies a “boutique” niche in the marketplace. It offers full, exclusive, and personalized services to its passengers, including elite lounges, unique airports, and new airplanes. Bangkok Airways strives to be the leading regional airline in Asia.