Transcom
Transcom Achieves PCI Compliance to Boost Customer Experience
Customer experience specialists apply OpenText Qfiniti to improve quality monitoring and meet stringent compliance quotas
OpenText Qfiniti has directly contributed to a measurable 10 percent increase in quality year-on-year.
Challenge
- Maintain market-leading position as customer experience specialists
- Adhere to stringent PCI compliance requirements
- Deliver outstanding experiences on behalf of their own customers
Product(s)
Value
- Helps to maintain and control PCI compliance rating
- Reduces overall average handle time by eight percent
- Increases quality measurement by 10 percent year-on-year
About Transcom
Transcom is a global customer experience enterprise headquartered in the UK that handles more than 1.5 million calls per day and records more than one million minutes of calls per month.