skip to main content

Yorkshire Building Society

Yorkshire Building Society improves customer communications with OpenText

Yorkshire Building Society logo

Financial Services company streamlines communications, reduces costs and improves compliance with OpenText Exstream

With the solid basis and infrastructure that we now have in place, we will press ahead to move all communications to OpenText Exstream and retire our legacy systems. This alone will provide savings in ongoing support and maintenance, as well as time.

Tim Pryke, Lead Enterprise Architect at Yorkshire Building Society


  • Provide compliant, timely and accurate customer communications
  • Improve the ease of production, accuracy, consistency of customer communications



  • Design and deliver multichannel communications to customer- preferred channels resulting in reduced costs
  • Improved customer experience with accurate, consistent and compliant communications
  • Expect to reduce number of templates from 3,000 to 300

About Yorkshire Building Society

Yorkshire Building Society (YBS) provides a range of Savings accounts, Insurance products, Mortgages and more throughout the UK. It is a member of the Building Societies Association, with 3.1 million members, 4,500 employees and 219 branches.