Sharp Community Medical Group
Sharp Community Medical Group transforms information exchange with hybrid faxing solution
U.S. healthcare provider entrusts critical patient information to OpenText RightFax and OpenText RightFax Connect for efficient, reliable faxing
OpenText RightFax has been a huge win for us. We have gone from faxing being a real pain point in our system to actually becoming a strength. Our user community knows this and has started faxing more because of it. The confidence level, which was not there even just six months ago, has completely flipped now. They know that whatever they send is going to get there.
Challenge
- High fax failure rate and slow fax delivery with previous solution
- Delays in delivering clinical information
- Excessive manual work needed to fill fax delivery gap
Product(s)
Value
- Enhanced patient care with reliable, timely faxing
- Reduced fax complaints from 5-7 per day to 5-7 per quarter
- Decreased fax failure rates by 10-15%
- Accelerated fax delivery to just minutes per fax
About Sharp Community Medical Group
Sharp Community Medical Group (SCMG) is the largest group of physicians in private practice in San Diego. With a network of more than 800 primary and specialty care physicians working in 350 locations in San Diego County, the company offers families convenient access to healthcare and the ability to get most of it in their own community. Its physicians represent more than 30 specialty areas and admit to 10 local hospitals, including all Sharp HealthCare, Palomar Health and Rady Children’s Hospitals.
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