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Al Ahli Bank of Kuwait

Al Ahli Bank of Kuwait transforms customer documentation handling with OpenText

Al Ahli Bank of Kuwait logo

Bank saves time, increases collaboration and improves customer service with OpenText Content Suite

In some cases, processes that used to take two or three days have been reduced to just hours or even minutes. OpenText Content Suite helped us speed up and simplify processes, eliminating document loss and improving visibility.

Laila Ahmed, Area Operations Manager (EDMS retail banking project manager), Al Ahli Bank of Kuwait


  • Slow decision-making due to reliance on paper-based workflow processes
  • Improve visibility
  • Enhance the customer experience



  • Reduced customer documentation processing time from days to hours or minutes
  • Improved overall customer service with better document handling and process automation
  • Eliminated document loss
  • Enhanced collaboration between bank branches and back-office functions

About Al Ahli Bank of Kuwait

Since it was founded in 1967, Al Ahli Bank of Kuwait (ABK) has become one of the leading Kuwaiti banks, with a total of 74 branches in Kuwait, Egypt and the UAE, providing a wide range of banking services and products for both retail and corporate customers.