Easa Saleh Al Gurg Group
Easa Saleh Al Gurg Group achieves customer loyalty goals, legal case and supplier invoice management with OpenText
The group gains operational efficiency and compliance and improves customer retention with OpenText solutions for SAP
Having fully implemented OpenText Vendor Invoice Management for SAP Solutions and measured the results, we are achieving time savings of between 35 and 40 percent while handling supplier invoices.
Challenge
• Heavy reliance on paper-based, manual processes
• No unified, enterprise-wide information management approach
• Lack of documentation transparency affected customer service standards
Product(s)
Value
- Achieved 35 - 40 percent time savings for processing supplier invoices
- Established a single, group-wide content management solution, seamlessly integrated with SAP
- Improved provision of customer service and retention with ease of access to customer order related documents
- Eliminated manual handling errors for supplier invoice processing
About Easa Saleh Al Gurg Group
Easa Saleh Al Gurg Group (ESAG) is a 100 percent family owned, multidivisional conglomerate founded in 1960 by H.E. Easa Saleh Al Gurg, KCVO, CBE. Headquarterd in Dubai, ESAG’s 27 companies have a diverse range of products and business interests, including retail and lifestyle, consumer, building and construction, industrial and real estate. The group has more than 3,000 employees, six joint ventures, including Al Gurg Unilever, Siemens LLC and Akzo Nobel Decorative Paints LLC, and is partner to more than 370 brands.