Leading airline IT provider leverages OpenText Exceed TurboX for centralized administration, robust security and solution stability.

We have a 24/7 technical help desk. With OpenText Exceed TurboX, we can look into the system, share screens, as well as take over sessions to troubleshoot critical issues. We can better support our customers using session sharing than we can by dealing with the problem over telephone or email. Any customer issues can quickly lead to costly flight delays. It is helping us when we are helping our customers.

Challenge

• Technical issues impacted existing access to vital client solutions
• Seamless migration required to minimize client disruption
• Critical applications needed access with high stability, security, and performance

Product(s)

• OpenText Exceed TurboX

Value

• Delivered high availability and stability to critical flight planning solutions
• Enabled centralized and robust administration to streamline and support customer experience
• Ensured strong security to protect customers’ critical applications