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Navy Pier

Navy Pier overhauls communications infrastructure with OpenText

Navy Pier logo

Chicago’s premiere entertainment and expo center improves customer experiences, enhances employee mobility with OpenText™ CX-E Voice.

CX-E was the perfect fit, blending sophisticated Call Processing, Speech-Enabled Automated Attendant and Directories.

Chuck Sansone, Director of IT, Navy Pier


  • Simplify inbound callers access to information
  • Improve effeciency and accessibility for employees
  • Ensure corporate information is secure



  • Streamlined communication in multiple languages with automated and integrated system
  • Transferred large volume of documents in compliance with FERPA
  • Enhanced communication through convenient anytime, anywhere access to messages

About Navy Pier

Welcoming approximately 9 million visitors annually, Navy Pier is one of Chicago’s top culture and leisure destinations. Originally designed for industrial shipping and recreation when it opened in 1916, Navy Pier evolved into a premiere entertainment and exposition center. The 3,300 foot-long Navy Pier located on the lake Michigan shoreline encompasses 50 acres of shops, restaurants, family attractions, theaters, a Shakespeare theatre, ballrooms, and wedding and exhibition facilities.