Navy Pier

Navy Pier overhauls communications infrastructure with OpenText

Chicago’s premiere entertainment and expo center improves customer experiences, enhances employee mobility with OpenText™ CX-E Voice.

CX-E was the perfect fit, blending sophisticated Call Processing, Speech-Enabled Automated Attendant and Directories.

Chuck Sansone, Director of IT, Navy Pier

Challenge

Simplify inbound callers access to information
Improve effeciency and accessibility for employees
Ensure corporate information is secure

Product(s)

OpenText CX-E Voice

Value

Streamlined communication in multiple languages with automated and integrated system
Transferred large volume of documents in compliance with FERPA
Enhanced communication through convenient anytime, anywhere access to messages

About Navy Pier

Welcoming approximately 9 million visitors annually, Navy Pier is one of Chicago’s top culture and leisure destinations. Originally designed for industrial shipping and recreation when it opened in 1916, Navy Pier evolved into a premiere entertainment and exposition center. The 3,300 foot-long Navy Pier located on the lake Michigan shoreline encompasses 50 acres of shops, restaurants, family attractions, theaters, a Shakespeare theatre, ballrooms, and wedding and exhibition facilities.