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City of Baltimore

City of Baltimore modernizes communications

City of Baltimore logo

Large U.S. city government achieves mobility and ROI within one year with OpenText™ CX-E Voice.

We knew it would be a perfect fit for us. In one year, CX-E paid for itself.

Simon Etta, Director, Department of Communication Services, City of Baltimore


  • Outdated platform hindered productivity
  • Zero downtime requirement demanded resilient solution



  • Supported 5,000 users and high call volume with room for growth
  • Achieved ROI within one year with resilient, productive architecture
  • Managed communications effectively from any location

About City of Baltimore

Baltimore is the largest city in the U.S. state of Maryland, and the 29th-most populous city in the country. It was established by the Constitution of Maryland and is not part of any county; thus, it is the largest independent city in the United States.