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Legal Aid Western Australia

Legal Aid WA builds winning case for digital transformation

Legal Aid Western Australia logo

Largest single provider of legal aid services in Western Australia replaces legacy system with OpenText™ Extended ECM Platform, builds new content culture to enhance service

Extended ECM has been deployed in a very consultative and collaborative way and people are coming to us to explore what other functionality they can get out of the system.

Lee Baker, Director of Business Services, Legal Aid WA


  • Previous document management platforms were difficult to scale and meet new digital evolution requirements
  • A lack of integration between core business solutions caused information to be duplicated and scattered across disparate systems



  • Established a secure, integrated single source of truth for confidential content
  • Migrated 15 million documents for access by close to 400 users with minimal training
  • Positioned organization for digital transformation of critical client services
  • Improved information flow and key processes with integration to enterprise applications

About Legal Aid Western Australia

Legal Aid Western Australia (WA) supports a fair and safe community for millions of residents in the country’s largest state. The government agency responds to requests from citizens in need, such as a couple asking for dispute resolution services, a senior requesting representation for elder abuse, or a person seeking legal assistance to defend their criminal charges.