International insurance company builds omnichannel self-service capabilities, grows business with OpenText information management platform

This OpenText customer-centric integration will help maximize our operational efficiencies across different lines of businesses and locations, which in turn helps lower expenses and strengthens our business infrastructure.

Challenge

• Growing necessity for digitization and self-service, internally and externally
• An increasingly distributed workforce strained to keep pace with highly regulated and collaborative processes

Product(s)

• OpenText AppWorks
• OpenText Exstream
• OpenText Extended ECM Platform
• OpenText Intelligent Capture
• OpenText Professional Services

Value

• Built seamless digital experience for business users and customers
• Enabled adaptability to meet changing needs, including self-service
• Lowered expenses and strengthened infrastructure through operational efficiency