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International UK-based Charity

International organization transforms HR with new shared service operating model

International UK-based Charity logo

UK-based charity increases automation, enables employee self-service and ensures regional compliance with HR document management using OpenText™ Extended ECM for SAP® SuccessFactors®.

OpenText and SAP are integral components of a new operating model to improve HR services and empower team members with effective tools.


  • Inconsistent document management across more than 100 worldwide locations
  • Difficulty tracking rules and strategy in the midst of variable regulations
  • Delays and privacy challenges attached to paper-based methods employed at some offices



  • Achieved global consistency and compliance
  • Increased productivity and cost savings
  • Empowered team members with efficient tools

About International UK-based Charity

In 2019, a UK-based international nonprofit public corporation set targets for moving to a new human resources operating model. The organization encouraged positive, flexible experiences for its worldwide workforce by replacing paper-based management with SAP® SuccessFactors® human resources software. It then needed to match global HR self-service with secure digital strategy and document management at all levels.