Hi3G

Hi3G adds personalized marketing messages on invoices to make them the primary communication channel.

Hi3G wanted a more personalized invoice to meet customer and market demands.

Putting marketing messages on our invoices and removing inserts has enabled us to lower our distribution cost by 30%.

Thomas Wandahl, Customer and Loyalty Director, Hi3G

Challenge

Hi3G wanted to lower the cost of document distribution, add marketing messages on their invoices and keep to document creation in-house, without making many changes to their existing applications.

Product(s)

OpenText Customer Communications Management

Value

By having a more personalized invoice, Hi3G has lowered the number of calls to its customer service team by 15-20%. In addition, removing all inserts has reduced the cost of distribution by 30%.

About Hi3G

Hi3G Access AB offers mobile multimedia services. The company holds 3G licenses in Australia, Austria, Denmark, Hong Kong, Ireland, Israel, Italy, Sweden, and the United Kingdom. Hi3G Access AB is 60% owned by Hutchison Whampoa and 40% by Investor AB and is based in Stockholm, Sweden.