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Digital Experience

Create customers for life

Deliver intelligent, relevant and efficient omnichannel experiences.

See how OpenText™ Experience Platform helps intelligently create, personalize and deliver true omnichannel experiences at scale

OpenText Customer Experience Management is now OpenText Digital Experience

Make the right impact as your customers interact with your brand. The OpenText™ Experience Platform provides the solutions you need to connect entire customer journeys – across all critical touchpoints – ensuring you exceed expectations while optimizing operations.

  • Create frictionless experiences thumbnail Create frictionless experiences
  • Plug and play platform thumbnail Plug and play platform
  • Make data-driven decisions thumbnail Make data-driven decisions
  • Transform business at individual pace thumbnail Transform business at individual pace

Your customers are evolving with technology. Are you? Explore how to create a continuous, connected customer journey that optimizes customer engagement and satisfaction for B2C, B2B and B2E experiences.

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OpenText named a leader in the Omdia Universe: Selecting a Digital Experience Management Solution, 2020-21 report

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Benefits of the OpenText Digital Experience Platform

  • Improve customer experience

    Create personalized experiences that resonate with audiences on any device at any time, anywhere.

  • Optimize operations

    Realize the value of each investment while extending capabilities across the entire organization.

  • Enable new business models

    Adapt to customer expectations as they change with new ways to sell, engage and assist.

Asurion logo

Asurion

Learn how Asurion leverages data to put the customer at the center of every experience with the OpenText Experience Platform.

Read the story

OpenText Experience Platform Capabilities

Bring content to the core of every customer interaction whether it is on the phone, in person or on any digital channel. Customize the solution to your specific requirements using any combination of the following capabilities:

Forms

Digitize documents, data collection & processing

What’s new in Digital Experience

  • Customer Experience Orchestration
  • New AI-assisted authoring capabilities
  • Improved collaboration with agencies and extended teams
  • Real-time conversation analytics for call centers
  • Unified Messaging applications to empower workers anywhere
  • Cloud-first and simplified deployment options

Explore the latest features

Resources

The New Era of Omnichannel Experiences webinar thumbnail

Individualize customer journeys

Learn how disruptive and transformational technologies support superior omnichannel customer experiences.

Watch the webinar
IDC Industry Brief thumbnail

Make customer voices matter

Find out how digital transformation leaders are creating richer experiences and outpacing their less-digitally savvy peers.

Download the survey brief
CEO white paper thumbnail

Build a resilient organization

Learn how to anticipate, respond and transform to navigate disruption with resilience-building technologies.

Read the CEO white paper
Download the eBook

Delivering the continuous, connected customer journey. Get started.

Delivering the continuous, connected customer journey thumbnail

Learn how OpenText can empower Information Management across the organization

Have questions?

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