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Technical Service Management for Energy Increase maintenance effectiveness to digitally transform operations

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Technical Service Management for Energy overview

Technical Service Management for Energy from OpenText™ eliminates information silos so organizations can more effectively manage work orders. This integrated, flexible solution is purpose-built to meet the specific needs of Energy companies and manages the entire lifecycle of maintenance, repair and operations work orders. It provides visibility to support accountability and asset performance management.

Why Technical Service Management for Energy?

  • Non-uniformly managed work orders

    Eliminate information silos and unify work order tracking so that operations, maintenance and engineering can easily find the information they need to be better informed and become more efficient.

  • Decentralization adds cost, risk

    Reduce wasted time and expense searching for the right content. Decrease operating risk that could arise during maintenance and operations workflows.

  • Fragmentation impacts asset uptime

    Provide end-to-end visibility of all planned, ongoing and completed work across the organization to keep operations running smoothly. Manage the entire lifecycle of work orders.

Industry use case



A large gas company needed to unify and modernize its disparate work order systems, many of which were based on paper.

By integrating with an enterprise content management system and digitally managing work orders, the staff can better manage assets to improve productivity and uptime.


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Use data for digital transformation

Learn about digital transformation in the energy sector and the data maturity curve.

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Oil & Gas blogs

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Utilities blogs

Find out the current trends and insights in the Utilities sector from our industry experts.

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Solution overview

Learn how to streamline service requests for improved asset uptime.

Read the overview on Technical Service Management

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