Digital experience platformDXP for Retail Banking
Deliver connected, contextual, hyper-personalized experiences
DXP for Retail Banking overview
Digital experience platform (DXP) for Retail Banking from OpenText™ gives banks the tools they need to create superior digital experiences that help win and retain customers. The solution goes beyond traditional DXP offerings to include Voice of the Customer, customer communications, messaging and more, and integrates with leading offerings from Salesforce, SAP, Google and AWS.
Why DXP for Retail Banking?
Customer expectations are high
Meet heightened customer demand for rich experiences as most banking interaction moves from physical to digital. Deliver 'everywhere, anytime' engagement that meets the needs of today's retail banking customers.
Customer experiences are generic
Expand beyond traditional, document-based customer communications to create experiences that are consistent and personalized yet tailored for different digital channels.
Customer information is siloed
Tap into multiple data sources for a complete view of the customer and use real-time insights to improve the journey. Deliver an experience that looks and feels the same regardless of how and when customers engage with their bank.
Industry use case
BlueShore Financial struggled with its outdated banking system that lacked flexibility. The company wanted to align the statements it sends to customers more closely with its expert financial advice.
With OpenText™ Exstream™, the bank creates, manages and delivers documents via a single platform. It develops e-brochures and on-demand print materials and produces professional-looking communications that support marketing promotions and ensures consistent branding.
Transform customer communications into exceptional experiences.
Deliver personalized omnichannel digital experiences.
OpenText™ Media Management
Manage images, videos and rich media for the entire enterprise.
Discover valuable insights in a Voice of the Customer solution.
Transform call center and back office performance and engage employees.
Create, publish and process forms with a powerful forms automation solution.
Find out more
Create customer loyalty in banking
Gain insights into winning and retaining customers.Download the white paper
Transform digital customer journeys
Learn how to optimize customer engagement for increased sales and loyalty.Watch the webinar