skip to main content

Digital experience platformDXP for Retail Banking

Deliver connected, contextual, hyper-personalized experiences

Contact us

DXP for Retail Banking overview

Digital experience platform (DXP) for Retail Banking from OpenText™ gives banks the tools they need to create superior digital experiences that help win and retain customers. The solution goes beyond traditional DXP offerings to include Voice of the Customer, customer communications, messaging and more, and integrates with leading offerings from Salesforce, SAP, Google and AWS.

Why DXP for Retail Banking?

  • Customer expectations are high

    Meet heightened customer demand for rich experiences as most banking interaction moves from physical to digital. Deliver 'everywhere, anytime' engagement that meets the needs of today's retail banking customers.

  • Customer experiences are generic

    Expand beyond traditional, document-based customer communications to create experiences that are consistent and personalized yet tailored for different digital channels.

  • Customer information is siloed

    Tap into multiple data sources for a complete view of the customer and use real-time insights to improve the journey. Deliver an experience that looks and feels the same regardless of how and when customers engage with their bank.

Industry use case

BlueShore Financial struggled with its outdated banking system that lacked flexibility. The company wanted to align the statements it sends to customers more closely with its expert financial advice.

With OpenText™ Exstream™, the bank creates, manages and delivers documents via a single platform. It develops e-brochures and on-demand print materials and produces professional-looking communications that support marketing promotions and ensures consistent branding.

Featured components

Find out more

  • Create customer loyalty in banking

    Gain insights into winning and retaining customers.

    Download the white paper
  • Transform digital customer journeys

    Learn how to optimize customer engagement for increased sales and loyalty.

    Watch the webinar


Contact us to speak with a member of the Banking team