Customer Experience Platform for Utilities Deliver personalized digital customer experiences
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Customer Experience Platform for Utilities overview
OpenText™ Customer Experience Platform for Utilities offers the tools to meet customer expectations and create digital experiences that help win and retain them. The solution helps providers differentiate themselves from the competition with personalized and relevant interactions through the customer journey, from onboarding to service, while meeting changing regulations for utility compliance.
Why Customer Experience Platform for Utilities?
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Meet customer expectations
Deliver 'everywhere, anytime' engagement for richer, omnichannel experiences.
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Add value with additional services
Customize communications to improve contact center quality and generate useful insights to better manage utility usage.
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Create customer loyalty
Implement a data-driven experience to build stronger relationships and minimize the risk of churn.
Industry use case
Salt River Project relied on paper and email for content workflows. It needed an enterprise-class solution to streamline the process and scale with the organization.
OpenText enables Salt River Project to reach out efficiently and precisely with its messaging and deliver content faster to market.
Read the story about Salt River ProjectFeatured components
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Customer Communication
Transform customer communications into exceptional experiences.
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Digital Content Management
Deliver personalized omnichannel digital experiences.
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Rich Media Management
Manage images, videos and rich media for the entire enterprise.
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Voice of the Customer
Discover insights with speech and multichannel analytics.
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Call Center solution
Transform call center and back office performance and engage employees.
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Intelligent Form Automation
Create, publish and process forms with a powerful forms automation solution.
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Customer Journey Analytics
Collect, visualize and analyze customer event data.
