OpenText Cloud Managed Services
Accelerate cloud strategies with OpenText cloud experts
OpenText Cloud Managed Services
OpenText™ Cloud Managed Services aligns businesses with world class security requirements, application expertise and service level commitments, to provide teams with fast, secure and available solutions. OpenText manages the full solution stack with a single point of accountability for every facet of the cloud journey, including advisory, transformation and management services that cover applications, infrastructure and operations, all under a single SLA.
OpenText supports the deployment, integration, ongoing management and optimization of Information Management applications and infrastructure as well as delivering cost efficiencies, scalability, security and flexibility.
What is a Managed Service?
Managed services help organizations to modernize their IT by leveraging the expertise of seasoned professionals to deliver focused application operations. Managed services handle the daily operations of specialized applications, allowing in-house IT to focus on more strategic IT programs. It also frees up resources to focus on the core competencies of the business.
Why OpenText Cloud Managed Services?
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Re-focus resources on business
Running applications requires IT resources, application experts and an ongoing infrastructure investment that diverts budget and people away from focusing on business growth and innovation. Managed services can save organizations up to 30% and reduce capital investment as well as spending on system management and support costs.
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Security and compliance
Cybersecurity continues to be top-of-mind for CIOs and CTOs. Points of vulnerability multiply constantly in today's hyper-connected, digitally transformed corporate IT environments. Cloud managed services security experts and compliance certifications ensure organizations are fully compliant with ever-changing guidelines and policies.
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Outdated functionality
Ensuring the entire IT estate is up-to-date is daunting. When applications are outdated it also leads to end-user dissatisfaction and even unsanctioned software work-arounds. Cloud Managed Services help organizations update and run on the latest version of Information Management solutions with the newest features available.
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Streamline business processes
Today’s complex IT landscape must be connected and able to securely share data anywhere. Managed services delivers any-to-any integration between the Information Management solution and other enterprise applications and systems. The OpenText team brings years of experience to simplify processes.
Featured components
OpenText Cloud Managed Services includes enterprise information management applications, cloud infrastructure and managed services operations.
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Cloud operations
Manages all infrastructure and operations, including platform, application, system, security, performance, availability and capacity management using ITIL best practices.
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Business solution services
Manages Information Management applications as well as providing support for customizations and integrations, application upgrades service requests and more.
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Proactive support
Detects and escalates performance and service disruptions in addition to 24x7 support. Includes a complete incident management policy as part of an ISO global information security framework.
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Service management
Service Managers oversee all aspects of the cloud managed services program, from project initiation and onboarding to implementation and daily management, for streamlined communications with a single point of contact.
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Customization
OpenText application experts support unique application requirements, including migration, customization, integrations, workflows, templates and more.
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Flexible cloud platform
Scale globally in the OpenText™ Cloud or with one of OpenText™ Public Cloud partners, including Google Cloud, Microsoft Azure or Amazon Web Services
OpenText Cloud Managed Services allows our team to be more proactive rather than reactive. We were spending a lot of time just supporting the system and not actually helping our users to be more business process-oriented and to use the things that we really wanted them to use in OpenText Content Suite.
We proved cost savings; but, not only that, OpenText Cloud is needed for us to move to the next phase. We’re trying to be one of the best airports in the world, and to bring innovation into the house, that is a big piece for us.
