Welcome to OpenText Customer Support
OpenText Customer Support provides a wide range of service and support options to proactively manage OpenText solutions.
Are you a new customer? Get started with OpenText!
OpenText value and trust
As a leader in EIM, OpenText is committed to helping our customers achieve success and excellence in their businesses. That’s why we place the highest priority on earning trust through the delivery of exceptional value to our customers.
Superior Customer Support
Our highly-trained OpenText Customer Support employees rapidly resolve urgent issues using troubleshooting, critical thinking and analytical skills to keep IT operations running efficiently.
Get new releases and software updates at no extra charge. OpenText supports all major releases for 5 years and offers Extended Maintenance options to upgrade on your own schedule.
Our service and support options help management teams achieve reliability, peak system performance, process effectiveness and operational efficiency with OpenText solutions.
At OpenText we focus on fostering extraordinary relationships with customers, partners and shareholders. Its products and services are trusted by 85 of the world’s 100 largest companies.
Download the Global Customer Support eBook today!
Customer Support program
OpenText Prime Protect
With more than 100,000 customers—including the top 20 global brands—OpenText is trusted by many of the world’s leading companies.
With trust comes responsibility for OpenText to create positive business outcomes for customers every time. That’s why we created the Prime Protect support program.
Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.
The newly expanded program simplifies our support offerings and addresses the higher expectations of our customers.
|Product research and development|
|Product patches, latest releases|
|Online documentation and resources|
|Initiate support requests through My Support, phone or email|
|Hours of operation: Monday-Friday, local business hours|
|24x7 coverage for Severity 1 and 2 issues|
|5x8 coverage for Severity 3 issues|
|Technical points of contact||6|
Additional program options
Receive expert-level technical support, and maintain an escalation path to R&D for critical issues that affect performance and security, for product releases in the Sustaining Maintenance phase of their support lifecycle.
Help your business succeed with assigned technical experts and a proactive solution that is right for you.
OpenText Customer Experience
Keeping our customers at the center of everything we do
By collecting customer insights and incorporating them into everyday business decisions, OpenText continually delivers on customer needs.
The Customer Experience Annual Report is a testament to OpenText’s customer-centric culture, current customer initiatives and how the company turns feedback into action.
To learn more about our Customer Experience initiatives, contact us at firstname.lastname@example.org.
Did you know...
* Additional languages available for regional product support. If you would like to inquire about your product/region options, please email email@example.com